Mountain West Health Planes Case

Chapter 11 Case Chapter 11 Case: Mountain West health Planes, Inc. 1. The former director of customer service, Evelyn Gustafson had a leadership musical mode very different than Erik Raumussens. Evelyn is a relationship oriented leader. fit in to the leadership grid, she would count as Country Club focal point bolt. She had a humiliated lodge in for production, but a tall concern for people. Her leader expression could be described as behavior oriented. She has a high level of concern for her subordinates and their ad hominem needs. Her concern for her employees and their appreciation of this concern is reflected in the low turnover rate. The fact that she practiseed her way up from being a customer service representative contributes to her leader ship style. Her style is irrefutable because her concern for her employees creates a convinced(p) and pleasant work environment. Although, her concern with her relationship with her subordinates does not boost efficiency. This is reflected in the large on hold time that Mountain West subscribers complained about. disrespect that, she is a charismatic leader who had the ability to motivate her subordinates by telling them their job was important. Her ability to inspire employees made actor morale sky rocket.

The fact that her subordinates were happy reflected in positive customer service reviews. 2. The leadership style of Erik Rausmussen is task-oriented. He is touch on with getting the job done. He has a high concern for production, and a low concern for people, therefore he would rate as an authority-compliance on the leadership grid figure. His leader behavior would be described as Achievement-oriented. He sets clear and contend goals for his subordinates and he is very concerned with improving current performance. The positive side of being this type of leader is that he produces case work and his subordinates are efficient. He has brought about change in the company. His ability to increase efficiency is... If you want to get a full essay, order it on our website: Ordercustompaper.com

Ordercustompaper.com is a professional essay writing service at which you can buy essays on any topics and disciplines! All custom essays are written by professional writers!