Applications of Operations Management Concepts

Introduction The worlds leading economies are ostensibly carriage towards a recession with plummeting stock grocery stores and soaring crude oil prices as consumers are beginning to feel the pinch of the reliance crunch. According to analysts, the financial slumps of the past nine months seem to be unmatched since the Great Depression (Elliot, 2008). Unstable and unpredictable market turmoil from various sectors of industries with particular reference to the UK has seen major companies battling the retardant in consumer spending due to the ongoing effects of the deferred payment crunch which threatens job security (Harding & Elliot 2008). The snowball effect of the reluctance economy has caused companies and establishments to redesign their marketing strategies and approach towards consumers as swell up as employ various forms of operations management concepts to reform the effectiveness and efficiency of hospitality wait on operations. This essay aims to discourse various service operations concepts that are currently employ in the industry to increase efficiency and effectiveness of the service process which will benefit hospitality firms in overtake of the economic challenges faced today.

entreat and qualification management Demand and force management has always been an issue for service-oriented establishments where balancing command and proviso almost seems impossible due to the inability to predict and bespeak with pinpoint accuracy. Garcia et al. (2002) define the aim of capacity management as the goal of minimizing the waiting time for customers and avoiding idle capacity whilst attending to demand in the most efficient way possible. Demand management can be viewed as the process that balances the customers requirements with the capabilities of the fork up chain (Croxton et al., 2002). According to Klassen & Rohleder (2002), there are two approaches towards demand and capacity management. Demand management deals with manipulating demand to match the capacity available... If you want to get a full essay, order it on our website: Ordercustompaper.com

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